Refund Policy

Refunds

Refunds are available in eligible cases only and are reviewed by our team — for example, when an order cannot be delivered, or a faulty product cannot be replaced.

How to request a refund

1. Contact support on Telegram or WhatsApp.
2. Send your order ID, Transaction ID and the reason for the request.
3. We review your case and reply with the outcome.

Not eligible

Cases of misuse or policy violation may not be eligible for a refund or replacement. Orders priced on request are confirmed with you before payment.

Please read the Warranty & Support page too — many issues are solved faster with a replacement.